Dr Gary Kode and his team are committed to providing the highest standard of care and service to every patient. We genuinely value the trust you place in us and welcome feedback about your experience, whether positive or constructive.
We recognise that, at times, concerns or misunderstandings may arise. Open communication is important, and we urge patients to share their experiences so we can continue to work on the quality of care we provide.
Step 1: Speak Directly with Your Surgeon
Your satisfaction and wellbeing are our top priorities. If you have any concerns about your care, we urge you to first raise them directly with Dr Gary Kode. In many cases, a simple conversation can clarify issues and provide reassurance. Our team is here to listen and support you.
Step 2: Contact the Practice Manager
If you feel your concerns remain unresolved, or if you would prefer to speak with someone other than Dr Kode, please contact the Practice Manager directly:
Me Clinic Malvern
Phone: 1300 852 050
Email: patientexperience@meclinic.com
Mail: Attn: Practice Manager – Me Clinic, 4 Burke Rd, Malvern East, VIC 3145
Dr Carmen Clinic Mitcham
Phone: 03 9852 0545
Email: info@drcarmen.com.au
Mail: Attn: Practice Manager – Aesthetik Profile, 246 Mitcham Rd, Mitcham VIC 3132
All concerns are taken seriously and will be handled with care and confidentiality.
Step 3: Make a Formal Written Complaint
If you are not satisfied after the above steps, you may submit a formal complaint in writing, including relevant details such as dates, times, and names.
Me Clinic Malvern
Email: patientexperience@meclinic.com
Mail: Attn: Practice Manager – Me Clinic, 4 Burke Rd, Malvern East, VIC 3145
Dr Carmen Clinic Mitcham
Email: info@drcarmen.com.au
Mail: Attn: Practice Manager – Aesthetik Profile, 246 Mitcham Rd, Mitcham VIC 3132
We will acknowledge receipt of your complaint within 3 working days and aim to provide a full written response within 7 working days. All complaints are investigated thoroughly and fairly, with the goal of reaching a satisfactory resolution.
Escalation of Your Complaint
If you feel your concerns have not been adequately addressed, you may escalate your complaint to the Australian Health Practitioner Regulation Agency (AHPRA).
AHPRA regulates health practitioners across Australia and manages serious complaints about healthcare services.
- Phone: 1300 419 495
- Website: www.ahpra.gov.au
Our Commitment
Every piece of feedback is important to us and is viewed as an opportunity to learn. We are dedicated to continually working on our services so that all patients feel supported, respected and cared for.
Thank you for taking the time to share your feedback with us. Your trust in our practice is deeply valued. We are committed to make sure every patient receives the highest level of attention and care.
